PS Outpatient Svcs Specialist
University of Utah
Salt Lake City, UT
Full-time
Health Care Provider
Posted on April 12, 2024
Announcement
Details
Open Date
03/11/2024
Requisition Number
PRN37928B
Job Title
PS Outpatient Svcs. Specialist
Working Title
PS Outpatient Svcs. Specialist- Wakara Dental Clinic
Job Grade
UGR
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday 8am to 5pm. Hours may vary depending on clinic needs.
VP Area
U of U Health - Academics
Department
01478 - SOD - EDUCATION
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$16.90-20.45
Close Date
Open Until Filled
Yes
Job Summary
This position will be located at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.
Forms positive and productive relationships with staff, providers and faculty to support the mission, vision, values, and PROMISE standards of the organization. Fosters a supportive, anti-racist, equitable, and inclusive environment for our patients, providers, faculty, staff, and the communities we serve.
Responsibilities
Essential Functions
1. Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
2. Assists patients with automated medical record access, as needed.
3. Corresponds with providers and staff via email, phone, and electronic medical records.
4. Greets and directs patients. Anticipates the needs of the patients and guests, then responds in an accurate and timely manner.
5. Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
6. Collects all necessary co-pays, deductibles, and co-insurance, as needed.
7. Reconciles cash against daily charge and cash reports.
8. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
9. Verifies charges are entered into Epic.
10. Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
11. Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
12. Acts as a liaison between patients, guests, back office staff, students, and providers.
13. Verifies patient benefits and eligibility, when needed.
14. Maintains accurate registration by completing assigned work queues.
15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
16. Performs other administrative duties, as required.
17. Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
18. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
19. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
Knowledge / Skills / Abilities:
• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.
Minimum Qualifications
• One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Preferences
Experience with CDT codes may be preferred.
One year experience in patient registration, admitting or related work may be preferred
Dental office experience preferred
Epic experience preferred
Bilingual in Spanish preferred
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
03/11/2024
Requisition Number
PRN37928B
Job Title
PS Outpatient Svcs. Specialist
Working Title
PS Outpatient Svcs. Specialist- Wakara Dental Clinic
Job Grade
UGR
FLSA Code
Nonexempt
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday – Friday 8am to 5pm. Hours may vary depending on clinic needs.
VP Area
U of U Health - Academics
Department
01478 - SOD - EDUCATION
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$16.90-20.45
Close Date
Open Until Filled
Yes
Job Summary
This position will be located at the Wakara Dental Clinic in Salt Lake City. The Outpatient Services Specialist provides exceptional care for our patients and guests by offering them professional service and creating a memorable patient experience. The incumbent accurately and professionally handles all front desk operations including, but not limited to all phases of the patient registration, scheduling, and payment collection processes. The core responsibilities of this role maximize efficiency through facilitating and ensuring the accuracy of the information flow between patients, dental staff, and other various departments.
Forms positive and productive relationships with staff, providers and faculty to support the mission, vision, values, and PROMISE standards of the organization. Fosters a supportive, anti-racist, equitable, and inclusive environment for our patients, providers, faculty, staff, and the communities we serve.
Responsibilities
Essential Functions
1. Schedules patient appointments and contacts patients for rescheduling, missed appointments and appointment reminders.
2. Assists patients with automated medical record access, as needed.
3. Corresponds with providers and staff via email, phone, and electronic medical records.
4. Greets and directs patients. Anticipates the needs of the patients and guests, then responds in an accurate and timely manner.
5. Completes patient check-in and check-out processes by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
6. Collects all necessary co-pays, deductibles, and co-insurance, as needed.
7. Reconciles cash against daily charge and cash reports.
8. Maintains accurate and orderly patient medical records ensuring all paperwork is scanned into Epic.
9. Verifies charges are entered into Epic.
10. Maintains and utilizes work-lists, including reminder calls, waitlists, referrals, and insurance verification.
11. Communicates with patients in a confidential, professional manner using empathy, tact, and diplomacy.
12. Acts as a liaison between patients, guests, back office staff, students, and providers.
13. Verifies patient benefits and eligibility, when needed.
14. Maintains accurate registration by completing assigned work queues.
15. Responds to questions regarding account status and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
16. Performs other administrative duties, as required.
17. Assists in the orientation, education, and training of dental students, residents, and staff on clinical procedures and protocols.
18. Adheres to standards set by OSHA, HIPAA, FERPA, CODA, and other standards.
19. Participates and contributes in committees and discussions regarding clinic operations, protocols, and/or quality assurance.
Knowledge / Skills / Abilities:
• Demonstrated potential ability to perform the essential functions of the job as outlined above.
• Ability to maintain a professional demeanor in stressful or difficult situations.
• Ability to provide care appropriate to the patient demographic served.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Ability to assess data regarding the patient's status and provide care, as detailed in the department's policies and procedures manual.
• Demonstrated excellent communication, interpersonal, organizational and follow-through skills.
• Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced and evolving environment.
• Ability to work efficiently and independently.
• Demonstrated computer skills and an ability and willingness to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.
• Ability to navigate a facility with multiple providers and services.
Minimum Qualifications
• One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
• Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Preferences
Experience with CDT codes may be preferred.
One year experience in patient registration, admitting or related work may be preferred
Dental office experience preferred
Epic experience preferred
Bilingual in Spanish preferred
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have one year of office experience, customer service experience, or the equivalency?
- Yes
- No
- * Do you have a valid Utah Driver's License or are you willing to obtain one upon your date of hire?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
