Coordinator of Campus Support Services
Tarrant County College District
Fort Worth, TX
Full-time
Education
Posted on April 13, 2024
Please view posting details below. To apply to this posting, please click the link above.
Position Information
Job Title
Coordinator of Campus Support Services
Posting Number
F005959
Position Status
Full Time
Assignment Length
This field only applies to Faculty
Grant Funded
No
Category
APT
Class Code
14
Starting Pay
$66,951
Special Note
Commensurate with education and experience
Location
South
Department
DT Campus Support Services
Job Summary
Reporting to the Director of Campus Support Services, the Coordinator of Campus Support Services is responsible for coordinating, organizing, and supervising the Campus Support Services team at their designated campus as well as troubleshooting issues with audiovisual (AV) equipment, computer hardware, software, and network issues directly.
Primary Duties and Responsibilities
Essential Performance Requirements*
- Leads a team to coordinate, troubleshoot, install, and provide support in the operation of computer equipment and systems
- Assists in the preparation of annual equipment budget and prepares necessary work-related reports
- Monitors and provides Tier 2 support for helpdesk tickets
- Resolves issues that arise between users of the equipment and campus support personnel
- Interprets instructions, technical data, and blueprints and interfaces with media consultants and Vendors on District renovations
- Meets with conference center and campus administration for consultation on media needs
- Identifies areas of aging or inoperative equipment and makes recommendations for repair, upgrade, or replacement
- Coordinates lab configurations and software deployment with campus users to meet specific department needs on a semester basis
- Analyzes technology needs of campus users and recommends and implements solutions to meet those needs including deployment of replacement computers, backing-up user data, migration, and software installation
- Develops and evaluates institutional and professional effectiveness plans and goals for Campus Support personnel
- Supervises the Campus Support Services team
- Participates on behalf of the College in external community organizations and associations as needed to directly support essential performance requirements achievement
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through the Tarrant County College (TCC) Institute
- Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
- Supports the mission, values and 3 goals and 8 principles of the College
Works under the general supervision of the Director of Campus Support Services
*Performs Other Related Tasks as Required
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications
- Bachelor's degree and three (3) years of experience in the operation of AV equipment and systems or in the support and operations of computer equipment and systems; or any equivalent combination of education, training, certification, and related experience
- Extron or Crestron Certification
- IT Project Management Certification or equivalent IT certification
- MS System Center Configuration Manager Certification
- Knowledge of computer networking and technology
- Skilled in multitasking
- Ability to work effectively in a collaborative environment and a setting that is diverse and urban
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
- Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations
- Ability to delegate work appropriately to faculty and staff to meet College and campus deliverables
- Ability to use computer applications and enterprise systems, including proficiency with word processing, spreadsheet, and presentation software
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representatives of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
Accommodations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Special Instructions Summary
Posted
02/02/2024
Posting Contact Summary
Should you have questions specific to this position please contact the following individual
Contact
Cedric Hights
*
cedric.hights@tccd.edu
Applicant Documents
Required Documents
- Resume / Curriculum Vitae
- Cover Letter
- Unofficial Transcripts
- Certification / License
Required fields are indicated with an asterisk (*).
- * Please select the highest level of education you have completed.
- High School Diploma / GED
- 60 or more College Credit Hours
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate Degree
- None of the above
- * Are you currently credentialed in any of the following certifications (please make the appropriate selection as it applies to you)?
- Extron Certification
- Crestron Certification
- IT Project Management Certification or equivalent IT certification
- MS System Center Configuration Manager Certification
- None of the above
- * Please list any certification or licensure you have that is directly related to this position.
(Open Ended Question) - * How many years of experience do you have in the operation of AV equipment and systems or in the support and operations of computer equipment and systems?
- Less than 1 year experience
- 1 year of experience
- 2 years of experience
- 3 years of experience
- 4 years of experience
- 5 or more years of experience
- * Please describe your experience (responses are used to determine eligibility).
(Open Ended Question) - * How would you rate your level of experience using word processing, spreadsheet and presentation software (i.e. Microsoft Word, Excel, PowerPoint)?
- Advanced
- Intermediate
- Beginner
- None
- * How would you rate your experience with web-based software?
- Advanced
- Intermediate
- Beginner
- None
- * How long have you been in your current role with TCC?
- Less than 6 months
- More than 6 months
- I am not a current TCC employee
- I am a current TCC student employee
