Customer Support Specialist (Virtual)

Lee Enterprises Inc   Davenport, IA   Full-time     Call Center / Customer Service
Posted on November 11, 2022
Apply Now
TownNews, a digital media solutions provider for broadcast and traditional news media is looking to add a solutions-focused member to our Customer Support team. As part of our Customer Support team, you will work directly with our customers as well as several of our internal teams and be focused on providing innovative and resourceful solutions to our customers.

An ideal candidate will have experience in Customer Service, Relationship Management, or Account Management, along with the technical aptitude and ability to learn new software programs and a strong desire to help our partners reach their goals.

Key Responsibilities
  • Be an organized self-starter with the ability to multitask
  • Bring a solutions-oriented approach to helping our partners identify and resolve issues
  • Understand and troubleshoot JavaScript modules and applications for the front-end of TownNews' BLOX CMS Software-as-a-Service solution
  • Understand and be able to work with HTML and CSS
  • Assist customers in troubleshooting issues, and help to provide custom solutions for nonstandard requests
  • Solve interesting problems that may require thinking outside the box to accomplish development goals
  • Act as a partner advocate working directly with our Solutions Support team, as well as other internal TN teams, to ensure that solutions are provided to our partners
Skills and Abilities
  • Knowledge of CMS Platforms is a plus but not required
  • Blox CMS experience is a plus
  • Bachelor's degree or 2+ years of development experience using JavaScript, HTML, and CSS
  • Ability to prioritize issues and work at an efficient pace, which may include multi-tasking
  • Experience using modern web components, vanilla JS, shadow DOM, StencilJS, fetch API, etc. strongly preferred
  • Ability to manage multiple projects at once
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with customers and all levels of the organization
  • Ability to work independently and effectively with a team
Why Join Us?

TownNews offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.

TownNews partners with local media organizations to transform their business models and flourish in the digital age. Our tools and expertise in digital, video, print, connected TV, and advertising enable forward-thinking media organizations in dynamic markets to efficiently engage their audiences, increase security and grow revenue. More than 2,000 news organizations have benefited from our platform and the tools we have built specifically for the media industry to thrive. TownNews is majority owned by Lee Enterprises.

Lee Enterprises is the nation's fourth-largest provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.

Lee Enterprises is proud to be an equal opportunity employer. We respect and celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about Lee, check us out at

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.