Instructional Technology Specialist
Austin Peay State University
Clarksville, TN
Full-time
Education
Posted on May 12, 2023
Posting Details
Position Information
Posting Number
20121361Staff
Working Title
Instructional Technology Specialist
Pay Rate
Salary is competitive and commensurate with education and experience.
Employment Category
Administrative/Professional
Regular/Temporary
Regular
If temporary, list duration
Type of Appointment
Fiscal
Contract Period
12 month
Position Summary Information
Position Summary
The Instructional Technology Specialist (ITS) reports to the LMS Administrator and provides direct support and training to faculty, staff, and students in using and integrating Distance Education managed technologies in traditional, hybrid, and online courses. This position will also participate in the management of technologies including marketing, communication, reporting, and creating support resources for the campus community.
Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 166,000 people located approximately 40 miles northwest of Nashville, TN.
Primary Duties and Responsibilities
Open Date
05/11/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
An official transcript will be required of the selected candidate before the candidate will be offered a position. You will not be able to attach the transcript or modify your application after it has been submitted.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting Number
20121361Staff
Working Title
Instructional Technology Specialist
Pay Rate
Salary is competitive and commensurate with education and experience.
Employment Category
Administrative/Professional
Regular/Temporary
Regular
If temporary, list duration
Type of Appointment
Fiscal
Contract Period
12 month
Position Summary Information
Position Summary
The Instructional Technology Specialist (ITS) reports to the LMS Administrator and provides direct support and training to faculty, staff, and students in using and integrating Distance Education managed technologies in traditional, hybrid, and online courses. This position will also participate in the management of technologies including marketing, communication, reporting, and creating support resources for the campus community.
Austin Peay State University is a four-year public, doctoral-level university, with six colleges and four Chairs of Excellence. The University has an enrollment of over 9,000 students and is located in Clarksville, Tennessee, a community of an estimated 166,000 people located approximately 40 miles northwest of Nashville, TN.
Primary Duties and Responsibilities
- Provide direct support to faculty, staff, and students in the use of Distance Education managed technologies in traditional, hybrid, and online courses.
- Develop and deliver training and resources to promote the use of technology in teaching and learning.
- Troubleshoot technical issues with instructional technologies and 3rd party integrations used in Distance Education.
- Collaborate with the LMS Administrator and other stakeholders to provide support to users in Distance Education programs.
- Collaborate with vendors and assist with 3rd party integrations implementations.
- Participate in the marketing and communication efforts to promote Distance Education technology tools to the campus community.
- Create documentation, tutorials, and other support materials for faculty, staff, and students.
- Conduct needs assessments and gather feedback to improve the quality of support and training services.
- Assist with the supervision and training of the Distance Education support desk student technicians.
- Stay current with emerging technologies and trends in Distance Education to inform decision-making and support innovative teaching and learning best practices.
- Maintain accurate records of support requests, incidents, and resolutions using a ticketing system.
- Provide excellent customer service and maintain positive relationships with faculty, staff, and students.
- Other job-related duties as assigned.
- Knowledge of learning management systems (LMS) and instructional technologies.
- Strong technical troubleshooting skills, including familiarity with Windows and Mac OS, web browsers, and mobile devices.
- Strong communication and interpersonal skills to interact effectively with individuals from diverse backgrounds and technical skill levels.
- Ability to multitask and meet deadlines.
- Ability to adhere to established policies and procedures.
- Strong problem-solving skills and ability to implement effective solutions.
- A customer-centric mindset, with a focus on providing excellent service and support to faculty, staff, and students.
- Ability to occasionally work a flexible schedule and varied hours.
- Ability to maintain confidentiality of records and information.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- Minimum of a Bachelor's Degree conferred upon hire date.
- Experience in software support, technology training, customer service support, or relevant field.
- Excellent interpersonal and customer service skills.
Open Date
05/11/2023
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
An official transcript will be required of the selected candidate before the candidate will be offered a position. You will not be able to attach the transcript or modify your application after it has been submitted.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Do you have experience working at a help desk or in a technical support environment?
- Yes
- No
Required Documents
- Resume
- Cover Letter
- Unofficial Transcript
- Letter of Recommendation 1
- Letter of Recommendation 2
- Letter of Recommendation 3
- Other Document